St. Louis County Next Gen 911 Services

St. Louis County Next Gen 911 Services

Sunday, 25 March 2018

Question: What is NG9-1-1?

NG9-1-1 is an abbreviation for Next Generation 9-1-1, which is the industry identified term for 9-1-1 services incorporating national standards developed by the National Emergency Number Association (NENA i3 standards). NG9-1-1 services move beyond the current Enhanced 9-1-1 (E9-1-1) service which only provides an address (or latitude and longitude for wireless phones) and call back phone number. NG9-1-1 service is capable of handling additional data such as video, text messaging, and enhanced locational routing of calls. Additionally, the sharing of 9-1-1 components such as networks, servers, address databases, call handling and voice recording equipment, along with the ability to transfer and handle voice calls more efficiently over a redundant network, are all improvements over the existing system. NG9-1-1 migration is supported by the FCC, DOT, and other agencies as it will provide superior service for both end users and the Public Safety community.

Question: Why is a new 9-1-1 agreement needed?

The existing agreement between St Louis County and governmental entities participating in the Emergency 9-1-1 System requires amendment to include the many features now available within the NG9-1-1 System and to include mandatory components currently provided but not within the original agreements. Some current agreements have not been updated since 1979.

Click here to read the details and FAQ's